Warranty

ChasingBetter Warranty

Any request for repairs must be submitted to sales@chasingbetterwodsupplies.com.au email address. Please include order details so our team can assist you promptly.

Equipment that is flagged to be repaired must be sent back to the ChasingBetter Warehouse for further investigation. Responsibility to arrange redelivery for repairs is on the purchaser but an exception applies where equipment is too large to easily transport (typically treadmills and larger items which cannot be easily disassembled and transported). ChasingBetter is unable to send out maintenance staff for repair services off site due to safety protocols/policy. 

For all returns enquiries please contact us on (+61) 499 995 562 or at sales @chasingbetterwodsupplies.com.au.

PLEASE NOTE FOR ALL WARRANTIES* Warranty will be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user.

Change of mind: Any specific issues regarding a ChasingBetter product with which a customer is not satisfied will be reviewed on a case-by-case basis.

• ChasingBetter warranty policy complies with the Australian Consumer law and does not exclude any of your consumer guarantees.
• Warranty periods vary from product to product, please contact us for detailed warranty periods for each product
• Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any unauthorized person
• Warranty periods begins from date of purchase and cover the reasonable product life, which is based on the type of product
• Warranties on products not manufactured by ChasingBetter will be observed in accordance with the manufacturer’s warranty or to a reasonable product life, whichever is later.. Please contact our support team for further assistance with warranty claims for non ChasingBetter products
• Your products will not be covered under warranty if the product has not been regularly serviced and this causes your product to become faulty. Please contact our team if you have questions regarding servicing for your product
• A tax invoice or copy of your order must be provided for proof of purchase for all warranty claims
• ChasingBetter will endeavor to repair products which fall within the warranty period, if we are unable to repair, ChasingBetter will replace it with the same or equivalent product with the consent of the consumer.
• Repairs will be carried out as quickly as reasonably possible, however minor delays may occur when we source spare parts or arrange for the repairs to take place.
• Refunds will only be provided when there is a major fault with the product during the warranty period. Purchasers may elect to take a refund as store credit, otherwise refunds will be processed in the form payment was made.
• In the case of a warranty claim, our warranty form must be completed https://chasingbetterwodsupplies.com.au/pages/warranty-submission/ and will be assessed by our team and attended to as soon as practical.

ChasingBetter Shipping Terms and Conditions

ChasingBetter is not liable for any damages incurred due to freight mishandling, but we will make a reasonable effort to assist you to contact the shipping company to pursue a claim against them. Damage to products incurred by freight companies must be reported to us within 48 hours of receiving your products if you wish to seek our assistance in contacting the shipping company. Please contact our support team for further information on this.

Damages incurred by freight companies must be reported within 7 days of receiving your products and will be reviewed on a case by case basis. ChasingBetter is not liable for any damages incurred due to freight mishandling but will endeavor to rectify the situation as best we can. Please contact our support team for further information on this.

Functional Fitness – 6 Month Warranty

1. Climbing Ropes & Battle Ropes
2. Dead Balls / Slam Balls
3. GHD
4. Kettlebells
5. Medicine Balls
6. Peg Boards
7. Plyometric Boxes
8. Power Bags
9. Sandbags
10. Wall Balls
11. Worms
12. Drop Mats
13. Power Bags
14. Jerk Blocks
15. Tactical Weight Vests
16. Throwing
17. Ab Mats
18. Comp Handstand Pushup Mats
19. Gymnastics Mats
20. Parallette Bars
21. Rings – Gymnastics
22. Ropes – Climbing Bags
23. Skipping Ropes & Speed Ropes

Electrical – 3 Month Warranty

1. Timers/Clocks
2. Recovery Tools
3. Multi-Function Battery Chargers
4. Timer WOD/Replacement Remotes
5. Massage Guns

Rigs and Racks – 12 Month Warranty

1. Cages
2. Racks
3. Rigs

Strength Training – 12 Month Warranty

1. Barbells
2. Benches
3. Bumper Plates
4. Dumbbells & Dumbbell Sets
5. Farmers Carry Handles
6. Landmines
7. Prone Row Bench & Barbell
8. Logs
9. Sleds

Cardio – 12 Month Warranty

1. Active Workstation
2. Concept 2 Model D Rower
3. Concept2 BikeErg
4. Concept 2 SkiErg With Base
5. ChasingBetter Free Form Runner

• a.1 frames for 5 years;
• a.2 mechanical, electrical and electronic components for 2 years;
• a.3 treadmill belts, treadmill decks, saddles, seats and rubberised materials (e.g. grip materials and footstraps) for 12 months.

Flooring & Storage – 12 Month Warranty

1. Barbell Storage
2. Bumper Plate Storage
3. Chalk Bowls
4. Commercial Gym Flooring
5. Equipment Racks
6. Grass – Artificial Inc. Custom Embroidery
7. Rubber Crumb Filler
8. Skipping Rope Storage
9. Weight Lifting Platforms inc Power Rack with Platforms
10. Cable Attachments Storage Tower

Accessories & Other – 3 Month Warranty

1. Athlete Tape
2. Barbell Pad
3. Chalk
4. Grips, Wrist Wraps & Gloves
5. Knee Sleeves
6. Lifting Straps
7. Shin Guards
8. Weight Belts
9. Gear & Accessories
10. Bags and Packs
11. Barbell Pad
12. Barbell Grips
13. ROM Training Tracker
14. Lifting Straps
15. Skipping Ropes & Speed Ropes
16. Weight Vest Patch
17. Mobility & Recovery
18. Foam Rollers
19. Posture Medic
20. Resistance Bands
21. Gym Wipes & Dispensers