ChasingBetter Warranty
All cardio-based equipment with moving parts has a warranty of 12 months from the purchase date (Not including Concept2 equipment.)
Repairs.
Any request for repairs must be submitted to the [email protected] email address.
Equipment that is flagged to be repaired must be sent back to the ChasingBetter Warehouse for further investigation. Responsibility to arrange redelivery for repairs is on the purchaser. This process is on a case-by-case basis.
ChasingBetter is unable to send out maintenance staff for repair services offsite due to safety protocols/policy.
For all returns enquiries please contact us on 0499995562 or at
sales @chasingbetterwodsupplies.com.au
PLEASE NOTE FOR ALL WARRANTIES* Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user.
Any specific issues regarding a ChasingBetter product with which a customer is not satisfied will be reviewed on a case-by-case basis.
- Warranty periods vary from product to product, please contact us for details warranty periods for each product
- Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any unauthorized person
- Warranty period begins from date of purchase
- Warranties on products not manufactured by ChasingBetter will be observed in accordance with the manufacturer’s warranty. Please contact our support team for further assistance with warranty claims for non ChasingBetter products
- Some products may not be covered under warranty if the product has not been regularly serviced. Please contact our team if you have questions regarding servicing for your product
- A tax invoice or copy of your order must be provided for proof of purchase for all warranty claims
- ChasingBetter will endeavor to repair products which fall within the warranty period, if we are unable to repair, ChasingBetter will replace it with the same or equivalent product with the consent of the consumer. Any refunds or store credits available will depend upon whether the product is within or outside of the warranty period
- For any on-site repairs covered under warranty may incur a call out fee
- In the case of a warranty claim, our warranty form must be completed https://
chasingbetterwodsupplies.com. au/warranty-submission/ and will be assed by our team and attended to ASAP.
ChasingBetter Shipping Terms and Conditions
Damages incurred by freight companies must be reported within 7 days of receiving your products and will be reviewed on a case by case basis. ChasingBetter is not liable for any damages incurred due to freight mishandling but will endeavor to rectify the situation as best we can. Please contact our support team for further information on this.
Damages incurred by freight companies must be reported within 7 days of receiving your products and will be reviewed on a case by case basis. ChasingBetter is not liable for any damages incurred due to freight mishandling but will endeavor to rectify the situation as best we can. Please contact our support team for further information on this.
Functional Fitness – 6 Month Warranty
Climbing Ropes & Battle Ropes
Dead Balls / Slam Balls
Kettlebells
Medicine Balls
Peg Boards
Plyometric Boxes
Power Bags
Sandbags
Wall Balls
Worms
Drop Mats
Power Bags
Jerk Blocks
Tactical Weight Vests
Throwing
Ab Mats
Comp Handstand Pushup Mats
Gymnastics Mats
Parallette Bars
Rings – Gymnastics
Ropes – Climbing Bags
Skipping Ropes & Speed Ropes
Electrical – 3 Month Warranty
Timers/Clocks
Recovery Tools
Multi-Function Battery Chargers
Timer WOD/Replacement Remotes
Massage Guns
Rigs and Racks – 12 Month Warranty
Cages
Racks
Rigs
Strength Training – 12 Month Warranty
Barbells
Benches
Bumper Plates
Farmers Carry Handles
Landmines
Prone Row Bench & Barbell
Logs
Sleds
Cardio – 12 Month Warranty
Active Workstation
ChasingBetter Free Form Runner
Concept 2 Model D Rower
Concept2 BikeErg
Concept 2 SkiErg With Base
Flooring & Storage – 12 Month Warranty
Barbell Storage
Bumper Plate Storage
Chalk Bowls
Commercial Gym Flooring
Equipment Racks
Grass – Artificial Inc. Custom Embroidery
Rubber Crumb Filler
Skipping Rope Storage
Weight Lifting Platforms inc Power Rack with Platforms
Cable Attachments Storage Tower
Accessories & Other – 3 Month Warranty
Athlete Tape
Barbell Pad
Chalk
Grips, Wrist Wraps & Gloves
Knee Sleeves
Lifting Straps
Shin Guards
Weight Belts
Gear & Accessories
Bags and Packs
Barbell Pad
Barbell Grips
ROM Training Tracker
Lifting Straps
Skipping Ropes & Speed Ropes
Weight Vest Patch
Mobility & Recovery
Foam Rollers
Posture Medic
Resistance Bands
Gym Wipes & Dispensers