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ChasingBetter Warranty

All cardio-based equipment with moving parts has a warranty of 12 months from the purchase date (Not including Concept2 equipment.)

Repairs.

Any request for repairs must be submitted to the [email protected] email address. 

Equipment that is flagged to be repaired must be sent back to the ChasingBetter Warehouse for further investigation. Responsibility to arrange redelivery for repairs is on the purchaser. This process is on a case-by-case basis. 

ChasingBetter is unable to send out maintenance staff for repair services offsite due to safety protocols/policy. 

For all returns enquiries please contact us on 0499995562 or at

sales @chasingbetterwodsupplies.com.au

PLEASE NOTE FOR ALL WARRANTIES* Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user.

Any specific issues regarding a ChasingBetter product with which a customer is not satisfied will be reviewed on a case-by-case basis.

  • Warranty periods vary from product to product, please contact us for details warranty periods for each product
  • Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any unauthorized person
  • Warranty period begins from date of purchase
  • Warranties on products not manufactured by ChasingBetter will be observed in accordance with the manufacturer’s warranty. Please contact our support team for further assistance with warranty claims for non ChasingBetter products
  • Some products may not be covered under warranty if the product has not been regularly serviced. Please contact our team if you have questions regarding servicing for your product
  • A tax invoice or copy of your order must be provided for proof of purchase for all warranty claims
  • ChasingBetter will endeavor to repair products which fall within the warranty period, if we are unable to repair, ChasingBetter will replace it with the same or equivalent product with the consent of the consumer. Any refunds or store credits available will depend upon whether the product is within or outside of the warranty period
  • For any on-site repairs covered under warranty may incur a call out fee
  • In the case of a warranty claim, our warranty form must be completed https://chasingbetterwodsupplies.com.au/warranty-submission/ and will be assed by our team and attended to ASAP.

ChasingBetter Shipping Terms and Conditions

Damages incurred by freight companies must be reported within 7 days of receiving your products and will be reviewed on a case by case basis. ChasingBetter is not liable for any damages incurred due to freight mishandling but will endeavor to rectify the situation as best we can. Please contact our support team for further information on this.

 

 

 

 

Damages incurred by freight companies must be reported within 7 days of receiving your products and will be reviewed on a case by case basis. ChasingBetter is not liable for any damages incurred due to freight mishandling but will endeavor to rectify the situation as best we can. Please contact our support team for further information on this.

Functional Fitness – 6 Month Warranty

Climbing Ropes & Battle Ropes

Dead Balls / Slam Balls

GHD

Kettlebells

Medicine Balls

Peg Boards

Plyometric Boxes

Power Bags

Sandbags

Wall Balls

Worms

Drop Mats

Power Bags

Jerk Blocks

Tactical Weight Vests

Throwing

Ab Mats

Comp Handstand Pushup Mats

Gymnastics Mats

Parallette Bars

Rings – Gymnastics

Ropes – Climbing Bags

Skipping Ropes & Speed Ropes

Electrical – 3 Month Warranty

Timers/Clocks
Recovery Tools

Multi-Function Battery Chargers

Timer WOD/Replacement Remotes

Massage Guns

Rigs and Racks – 12 Month Warranty

Cages

Racks

Rigs

Strength Training – 12 Month Warranty

Barbells

Benches

Bumper Plates

Dumbbells & Dumbbell Sets

Farmers Carry Handles

Landmines

Prone Row Bench & Barbell

Logs

Sleds

Cardio – 12 Month Warranty

Active Workstation

ChasingBetter Free Form Runner

Concept 2 Model D Rower

Concept2 BikeErg

Concept 2 SkiErg With Base

Flooring & Storage – 12 Month Warranty

Barbell Storage

Bumper Plate Storage

Chalk Bowls

Commercial Gym Flooring

Equipment Racks

Grass – Artificial Inc. Custom Embroidery

Rubber Crumb Filler

Skipping Rope Storage

Weight Lifting Platforms inc Power Rack with Platforms

Cable Attachments Storage Tower

Accessories & Other – 3 Month Warranty

Athlete Tape

Barbell Pad

Chalk

Grips, Wrist Wraps & Gloves

Knee Sleeves

Lifting Straps

Shin Guards

Weight Belts

Gear & Accessories

Bags and Packs

Barbell Pad

Barbell Grips

ROM Training Tracker

Lifting Straps

Skipping Ropes & Speed Ropes

Weight Vest Patch

Mobility & Recovery

Foam Rollers

Posture Medic

Resistance Bands

Gym Wipes & Dispensers

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