All cardio-based equipment with moving parts has a warranty of 12 months from the purchase date (Not including Concept2 equipment.)

Repairs.

Any request for repairs must be submitted to the [email protected] email address. 

Equipment that is flagged to be repaired must be sent back to the ChasingBetter Warehouse for further investigation. Responsibility to arrange redelivery for repairs is on the purchaser. This process is on a case-by-case basis. 

ChasingBetter is unable to send out maintenance staff for repair services offsite due to safety protocols/policy. 

For all returns enquiries please contact us on 0499995562 or at

sales @chasingbetterwodsupplies.com.au

PLEASE NOTE FOR ALL WARRANTIES* Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user.

Any specific issues regarding a ChasingBetter product with which a customer is not satisfied will be reviewed on a case-by-case basis.

• Warranty periods vary from product to product, please contact us for details warranty periods for each product
• Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any unauthorized person
• Warranty period begins from date of purchase
• Warranties on products not manufactured by ChasingBetter will be observed in accordance with the manufacturer’s warranty. Please contact our support team for further assistance with warranty claims for non ChasingBetter products
• Some products may not be covered under warranty if the product has not been regularly serviced. Please contact our team if you have questions regarding servicing for your product
• A tax invoice or copy of your order must be provided for proof of purchase for all warranty claims
• ChasingBetter will endeavor to repair products which fall within the warranty period, if we are unable to repair, ChasingBetter will replace it with the same or equivalent product with the consent of the consumer. Any refunds or store credits available will depend upon whether the product is within or outside of the warranty period
• For any on-site repairs covered under warranty may incur a call out fee
• In the case of a warranty claim, our warranty form must be completed https://chasingbetterwodsupplies.com.au/warranty-submission/ and will be assed by our team and attended to ASAP.

ChasingBetter Shipping Terms and Conditions

Damages incurred by freight companies must be reported within 7 days of receiving your products and will be reviewed on a case by case basis. ChasingBetter is not liable for any damages incurred due to freight mishandling but will endeavor to rectify the situation as best we can. Please contact our support team for further information on this.